Jan
04
2011

Microsoft ‘sorry’ as Hotmail bug hits over 17,000

Corporate vice president for Windows Live Chris Jones blogged on Monday that 17,355 Windows Live Hotmail accounts had lost all their email messages during the course of what he called “mailbox load balancing between servers.”

Now Microsoft appear to have fixed the issue, and apologised for it – but there’s still no explanation why it happened in the first place.

In case you haven’t heard, thousands of Hotmail user’s Inboxes and folders starting emptying on December 30, with accounts appearing to be new and people receiving a “Welcome to Hotmail” email from Microsoft. Some affected accounts went back 10 years.

Some users took to Hotmail forums, pleading for Microsoft to restore their cherished accounts; while others took to Facebook, launching a group to share their anguish and frustration with world+dog.

Jones responded on Monday to say that Microsoft had identified the problem by the evening of January 2 and that it had restored accounts – two days after messages went AWOL. He continued that Microsoft was sorry for the inconvenience to customers and partners.

“As with all incidents like this, we will fully investigate the cause and will take steps to prevent this from happening again,” Jones said, without explaining how or why something as rudimentary as server load balancing should cause data to simply disappear.

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